UPS shipping refund

Question

I canceled a sale due to a problem with the shipping. I went to the UPS and they scanned my QR code then told me they couldn't ship the item with the current packaging. I left UPS to correct the problem, but it appears UPS did not cancel the scan. eBay won't refund the shipping becuase they say UPS shipped the item. What do I do?

comics-scifi-collectibles · Accepted Answer

@dar_685218 UPS is who will not refund because the label was scanned.

You can try contacting customer service but I am sorry to say I don't think it will help as UPS is who has your $ not eBay.

Here's how to contact a general customer service agent:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

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OR Contact customer service on social media using a PRIVATE message>

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