UPS lost package UPS refunds eBay How do I get MY MONEY from eBay when you cant actually contact

Question

UPS lost a package, it was investigated, yup they agree it was lost. Claim initiated.. eBay is the account holder for shipping even though I PAY. UPS sends claim to eBay... How do I get my money from eBay. You can't actually speak to a human at eBay. UPS says speak to eBay, how ... HOW do I get my claim it was not a couple bucks it was HUNBDREDS of BUCKS ??????????????????

shipscript · Answer

@mrfivepointo

This page describes opening an insurance claim with UPS.

https://www.ebay.com/help/selling/shipping-items/shipping-insurance?id=4643

The UPS claims process allows you to indicate you used a marketplace label and requests the email address that is linked to your eBay account. When the claim is settled, eBay will refund to the eBay account linked to that email.

Also keep in mind that UPS only insures for $100 and that is all you would receive unless you had purchased additional insurance.

comics-scifi-collectibles · Answer

@mrfivepointo I recommend eBay for Business on FB. The agents are more experienced. Leave a private message and they will get back to you. https://www.facebook.com/eBayForBusiness