UPS Lost My Item Which I Shipped Through Ebay. Now What?

Question

An item I sold didn't arrive to the buyer. I shipped UPS through ebay and tracking shows "delay", now 2 weeks. I can't get through on UPS.com because I don't even have an account there and they require that you long in to file a lost item report. I can't speak to anybody at ebay either. I just keep getting routed in a circle. The customer still wants the item. How can I get ebay to cover the lost shipment? Or deal with UPS? How do I handle this?

wooden_flower · Accepted Answer

@rolandwhite99  See the ups section here on how to file a claim - https://www.ebay.com/help/selling/shipping-items/shipping-insurance?id=4643&st=3&pos=1&query=Shipping%20insurance&intent=insura&lucenceai=lucenceai&docId=HELP1339