A buyer received an item damaged during shipping and I called to open a claim with UPS. They sent me paperwork and a link to continue but the claim number and shipper number were invalid. When I called them they said that since the label was purchased through eBay I had to open the claim there. According to "eBay's Help" I have to file the claim with UPS. I cannot get in touch with anyone at eBay to figure this out. Has anyone else had this issue? I've not had this problem with USPS insurance cl...

UPS Insurance requiring eBay's involvement | Ask a Mentor

UPS Insurance requiring eBay's involvement | Ask a Mentor | eBay Community