UPS Insurance Claims

Question

I sold an item to a seller and shipped through eBay using UPS. Buyer received an empty box. I refunded the buyer. Does eBay handle My UPS claim or do I go through UPS? Thanks for any help!

rfmtm · Accepted Answer

Get pictures of the box and especially and carrier label of damage or of contents missing from the buyer.

Tell buyer you will be filing a claim and to save everything and to please cooperate with the investigation.

Find how to file a claim on this page:

https://www.ebay.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643#section3

You can also refer to this handy step-by-step guide:

https://ir.ebaystatic.com/pictures/sc/pdf/UPS_Claims_Process_for_eBay_Sellers_2022.pdf

comics-scifi-collectibles · Answer

@rsf9999 You can try filing one through UPS but it's going to be tough for an empty box claim unless the box had obvious damage BEFORE the buyer opened it.

See this post with screenshots on how to file a UPS claim

https://community.ebay.com/t5/Ask-a-Mentor/UPS-nightmare/m-p/34296088#M618962