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ups damage claim process?
UPS delivery damage item to my buyer. The box clearly shows damage. The item is broken. Did not have extra insurance. My cost of the item is $30 sold it for $50 plus $20 mailing. The buyer needs refunded. How do I make a claim I presume to ups. I don't want the item back because I would have to pay the postage. I never had this happen to me before. Would someone share with me the specific steps to follow.
Why doesn't Ebay have easily found information on this topic, I certainly can't be the first?!!!!
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