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UPS DAMAGE CLAIM - E040
I have been trying for 3 days to file a damaged claim with UPS after they delivered 2 boxes that were paid for separately and can't get pass through their website.
Finally, it was suggested to get an E 040 Support. I don't know how to get in touch with the support person. Please be aware that two labels were bought for some lamps, one of the labels was bought through Pirate ship the other label through Ebay, both boxes' contents arrived shattered. Have pictures from my buyer. I have two tracking numbers. Have called UPS which put me on hold but after waiting on hold for an hour I gave up. Called again UPS they transferred me overseas to a person with such a heavy accent that even spelling the website name I couldn't understand her. I need help! So frustrating! I have entered the information on the UPS Portal on numerous occasions, each time I get different instructions which don't allow me to finalize the damage claim.
comics-scifi-collectibles
Mentor1 year ago@norma292929 Contact Pirateship for the UPS label purchased through them. You use the chat on their website. They are usually really good about helping with claims.
For the UPS label purchased from eBay see this post that has screen shots>
https://community.ebay.com/t5/Ask-a-Mentor/UPS-nightmare/m-p/34296088#M618962
Be aware that they will NOT pay if the packaging was not adequate.
You will need photos of the items, the boxes, and the packing material from the buyer. Ask them to hold on to all items as UPS may wish to see them to settle your claim