Updating my seller account when I move from Canada to the USA

Question

I am unable to use my address in the US as a ship from address, or view received/sent payments. The dashboard is blocked and the message states that needs to be changed to Canadian address and viewed in CAD.

I have already changed my account information in the personal and business settings, this does not work. Please help.

lisa5768 · Answer

@madamespendalot

You will need to contact customer service to change your country.

I recommend you contact them using Facebook, they can help with you account change.

Leave a PRIVATE message and an agent will get back to you.

https://www.facebook.com/eBayForBusiness

You can also contact customer service from this page:

https://www.ebay.com/help/contact_us?id=4191&st=10

In the left sidebar are options to contact them. If you only get the chat with automated assistant then in the chat box type AGENT to talk to a live eBay customer service agent or request a call back if you have a North American phone number. You may need to answer some questions with the chat bot to help get you to the correct agent.

Hours are 5 AM to 9 PM Pacific time. If you are using a cell phone turn off the spam filter or it may block the call back.

https://www.ebay.com/help/contact_us?id=4191&st=10