I sold an item that the buyer says is not working on their computer (it was a educational product that uses DVD's to teach). According the products website, it does clearly state that this DVD may not work on certain operating systems. My buyer states they've used these DVD's without issue in the past, but what it is sounding like is the DVD she purchased is a 'legacy' item that doesn't update on it's own so it may not work on certain operating systems (which she happens to use). My listing says...

Unsure how to handle return request | Ask a Mentor

Unsure how to handle return request | Ask a Mentor | eBay Community