Unshipped Item

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Have no idea what else to do... any help would be greatly appreciated.

June 5th - Purchased and paid for item.

June 18th - Messaged seller to get an update on shipping, no response.

June 24th - Put a cancellation order in.

June 27th - Cancellation denied. Was informed that I should receive by June 14th.

July 9th - Item still has not shipped, no response and seller still has my money.

I have been a frequent EBay buyer for years and have never had this happen.

disel2508

Posted 1 year ago·Last reply 1 year ago

2 comments

eastlaneave

Mentor1 year ago

~Community Mentor~4603 View listings

@disel2508

I am sorry this happened.

Here is how to formally request a refund of your full payment:

Do this today. You only have 30 days from the original expected delivery to file this.

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesnâ€™t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.

disel2508

OP1 year ago

Thank you so much for the quick reply. I have done all of the above EXCEPT the Money Back Guarantee option. Doing that right now, fingers crossed!

Thanks again...