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Unsatisfied buyer
Hi, I have a buyer that’s complaining about miniature glue that was on the bottom of some dishes that I did not advertise as new. I gave a very good deal on these dishes and they’re expensive dishes and she got a very good deal. She offered me less than what I had them advertised as and I took the offer And she’s now complaining. I did not realize that the glue was on the bottom of the dishes. the glue is on there for my mother. I’m not in a miniatures, and I tried to explain this when she was even asking me about them in the first place before she purchased them that I don’t know much about miniatures begin with. I’m not sure how to handle this. This is nitpicking and I don’t know what to do at this point.
comics-scifi-collectibles
Mentor1 year ago@erikatgegreat A no return policy doesn't mean no refunds. Keep in mind that your return policy is only for buyers remorse returns.... changed mind doesn't fit, etc.
The eBay Money Back Guarantee overrules your returns policy.
Your best option is to at LEAST offer Buyer Pays return shipping that way buyers are less likely to feel that they have to lie about the return reason and they pay return shipping for remorse returns.
The seller ALWAYS pays return shipping for not as described returns.
If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.
Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.
If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=1