Locked
Discussions in this board are limited to the original poster and Community Mentors
Unresponsive seller, past 90 day old 'pre sale', no delivery
Summary: burgler_baggins expressed frustration with an unresponsive seller on eBay regarding a 'pre sale' item purchase that has exceeded eBay's 90-day period for assistance. They have been unable to receive help from eBay or leave negative feedback and have filed a claim with their credit card company. eastlaneave sympathized and advised that filing a claim was the right step, noting that eBay allows presales to be delivered within 40 days. burgler_baggins acknowledged their error in purchasing the pre-sale and wished for ways to impact the seller's reputation.
Is it in any way possible to get ebay to force an unresponsive seller to communicate with me? I clearly made the mistake of Buying a 'pre sale' item and now that it is beyond 90 days ebay 'help' is useless. I can't leave negative feedback nor apparently can I rely on any help from ebay, I have tried everything I can think of. This seller has apparently decided to completely ignore me. It feels like I have no recourse and have just lost my money. I have filed a claim with my credit card company but still waiting to see how that may turn out. ANY help or advice would be greatly appreciated.
eastlaneave
MentorJul 11, 2026 at 12:09 AM@burgler_baggins
I'm sorry that happened.
You did the right thing by filing with your credit card.
eBay only allows presales to be delivered 40 days after purchased, you should have immediately filed an Item Not Received case.
burgler_baggins
OPJul 11, 2026 at 12:21 AMActually, since I new this already my real mistake was to get involved with a pre sale in the first place that I knew was so far out, LOL. Thank you for your reply, I do appreciate it. In a way I guess I was hoping there would be some way to cause punitive repercussions on this seller including feedback that would be damaging to his ability to continue to sell on ebay
eastlaneave
MentorJul 11, 2026 at 2:40 AM@burgler_baggins
You can file a report, I can't hurt.
eport the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "Suspicious seller activity"
then "Other"
Explain that the seller is using violating the presale rules
Keep it to short, clear sentences.
https://www.ebay.com/help/policies/listing-policies/presale-listings-policy?id=4252