unresponsive seller

Question

I have purchased an item on Dec 27, then noticed a picture with the item not matching the description

reached out to seller to confirm the right item. Crickets.

Then reached out again, to just straight up cancel the item, particularly since it was NOT shipped yet

crickets

Then get a notification that my cancel request got refused.

Then reached out to ask for tracking number.

crickets.

The clock on escalation is now determined to be January 8th.

What are my options.

dymorandom · Answer

Yeah, that's kinda what I figured, seems like the seller is running out the clock for some reason Thanks !

inceptions · Answer

Hi @dymorandom

Here's what to do...

Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.

In some cases, eBay may delay the timeframe for opening the case, so it sounds like you need to wait until after 1/8.