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Unresponsive customer service requests
I sent a item in which the buyers selected shipping with no tracking but had the choice of both. I sent it early so it would arrive by his bday. I sent him a receipt showingit was shipped After 13days he days he filed a non delivery , I contacted eBay and told them what was going on sent them the receipt also wax told no problem we will take it from here you won't be responsible, you did all you had to do. Well the day that my funds on hold were to be released they released them to the buyer . I was furious I contacted eBay countless times , requested call backs from management, supervisors and got nothing , I appealed and was denied , then the buyer wrote and confirmed he had received the card as I knew he had. I pleaded with ebay and the buyer and both did not believe me even with receipts. . Ebay has done this to me not only once but 3 times now and everytime it was proven that I sent the item the first was the buyer not being honest and I had tracking but ebay still took money from my bank account, the buyer came clean tracking proved it was delivered and ebay washed their hands and would not return what they took , after over 2 months they stillwould not give me the money instead gave me a coupon. Just recently the gave me a qr code that sent my item to MO instead of OREGON , I told them I sent the item and was ruled against , refund money was taken and given to buyer , ebay washed their hands again and told me get your money back from post office , I'm still waiting on my coin or my money it's going on 2 months . The run around and total lack of care taken in those and now this current issue is mind numbing nobody listens or cares to read what you tell the agents, you get transfered from one to the next to the next and all don't know squat and tell you blatant untruth. I got an email saying I did a great job and my seller performance and commitment was exemplary and in order to get refunded I need to prove item was either shipped or delivered!!!!!! That's all I've done and even the buyer has confirmed receiving item it was a post office delay at fault. Ebay wrote me back stating that the believed I sent item but delivery matey take a bit since it was coming from France!!!! Yup you heard me FRANCE AND STILL IN ROUTE so it may take a little longer . This is the **bleep** I've been dealing with and I have been more than patient but the fact that I'm still waiting for an opplogy over this and being denied my money they took has left me only one recourse CIVIL SUIT. How can an organization be so against its sellers and so unaware of the circumstances in this case when everything is recorded and transcripted. Has anyone else experienced anything b like this???
twinkling.smile
·2 years ago@gremuir_0
Tracking is necessary if you have to prove where your item went.
You are responsible, so I suggest that you remove the option to pay for shipping without tracking.