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UNRECOGNIZED CHARGE ON MY CREDIT CARD ACCOUNT
HOW DO I IDENTIFY THE PURCHASE?
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Discussions in this board are limited to the original poster and Community Mentors
HOW DO I IDENTIFY THE PURCHASE?
lady_madonna
Mentor6 months agoGo to your purchase history and try to match up recent orders to your credit card charge.
https://www.ebay.com/mye/myebay/purchase
waltehunnewel_0
OP6 months agoFirst thing I did, d. That’s when I confirmed there was a problem.
But I did figure it out. With zero, no, bupka, zilch, zippo, squat, nada customer service (huh?) help from EBAY.
I spent an hour being shuttled in a nauseating loop through eBay customer service mannequins pleading for a human, masocistically tantalized with the prospect of a human, and then led into the same dank place I was at not so long ago. [RANT].
Turned out my wife was using another credit card, which somehow was linked to my ebay account but the activity of which didn’t show up on my purchase history. When I finally found my way into her ebay account purchase history, there was the purchased item and $ amount that matched with the credit card charge. And yes, long ago (far away in another galaxy) when I did inquire with her about the charge by EBAY on the credit card she answered … dunno.
what I learned — EBAY human customer service is locked behind a door in the middle of a maze surround my fetid, expired corpses that perished hopelessly trying stumbling in the dark trying to find a way in.
ABANDONING ALL HOPE YEE WHO ENTER HERE.
lady_madonna
Mentor6 months agoGlad you solved the mystery!
Even if you had contacted Ebay, they could only tell you about YOUR Ebay account, not your wife's, nor could they have access to your credit card charges.
In the future, if you need to contact Ebay Customer Service about your account activity, you can do so by this process:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST