Locked
Discussions in this board are limited to the original poster and Community Mentors
Unrealistic return policy
Summary: vertigo-2000 expressed frustration over a return case, feeling that the platform unjustly favored the buyer despite listing the item as non-returnable. golfingaddict explained that buyer protection policies are in place to prevent potential misuse by sellers, leading to default favors for buyers in disputes. vertigo-2000 questioned the purpose of the feedback system if it doesn’t impact such decisions.
This is regarding case 5383888914. Can someone please explain to me as a seller what I am supposed to do when I sell Internal fragile computer parts and clearly list them as ""no returns" due to them easily being damaged by unqualified individuals, yet you still side with them for a refund? why have that option yet they can still return them? I have done nothing wrong and now I have a broken part and am out $275 dollars this is flawed and obviously favors the buyer . A buyer who btw has limited feedback compared to my seller account
lisa5768
Mentor3 weeks ago@vertigo-2000
Your no returns policy does not mean no refunds. Long gone are the days when a buyer was unable to get their money back when an item was not as described. It only covers remorse returns like I changed my mind and don't want it now. Buyers are covered by the eBay Money Back Guarantee which overrides a seller's no returns. Yes it very much favors buyers. eBay has no way of knowing if the part arrived broken, the seller mis-represented the condition, or the buyer damaged it so thy side with the buyer.
Feedback does not enter into any decision. Since buyers can only receive positive feedback it is not a good indicator of their account. They may have hundreds of purchases but only a small amount of feedback since many sellers don't leave it.
Selling on-line has risks so a seller needs to decide if a particular item is worth it. I no longer sell certain categories of items due to the risk including electronics.
golfingaddict
Mentor3 weeks agoI will give you the obvious answer.
If you were a "bad guy" you could send them a broken/damaged part.
The buyer would have no recourse. In the early days of eBay, buyers could be taken by such bad actors.
They now have eBay buyer protection that allows the buyer to return items if there is an issue. Sadly, no one can determine if the buyer damaged it or the carrier damages, so the default is the seller.
vertigo-2000
OP3 weeks agoI appreciate the response , But isn't that what the whole feedback rating system is for? If I see a buyer with perfect feedback I buy from them cause they are trustworthy. If I see something I want and check their feedback and it's shady I move on to the next seller. Why even have it then? This is crazy.