Unpaid Item

Question

After the buyer won the item, he messaged me saying he could not pay for it. He sent me a request to cancel order but I declined. He still hasn't paid after 5 days so I want to cancel item but now the system won't let me. When I try to cancel it's telling me there is already a cancellation for this item (the cancellation request which I already declined). So now I'm stuck at this point. Thanks for any help.

lisa5768 · Accepted Answer

@custsrvcisnmbr1

There is nothing you can do. Once you decline to cancel you can no longer cancel it, there can only be one cancellation per order. It will just remain unpaid for 30 days then time out.