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unpaid item
I have tried to click the "REPORT BUYER" but keep getting same message Oups something went wrong try again. this is now over a week old.
How do we (sellers) report none payer so they get a mark against their account.
Also a neg feed back should be allowed for none payers as there is no incentive to pay.
5 comments
woodland_gnome
·1 year agoYou "report a buyer" to "put a mark against their account" by cancelling the order after 4 calendar days (after the 5th midnight Pacific Time) for non-payment (the option doesn't appear in the cancel order menu until then).
Sellers can't leave negative (or neutral) feedback for buyers because too many sellers were using the threat of negative retaliation to discourage less than positive feedback from buyers no matter how warranted it was. And then if the threat wasn't enough, they would leave a scathing negative feedback for the buyer and seek a "mutual withdrawal." Since accurate and honest feedback for the seller is so much more important than for the buyer (all buyers have the ability to examine the seller's feedback profile before anything happens, while the seller is seldom able to do so and there are issues with taking action after the fact) eBay did away with negative and neutral feedback for buyers in 2008 and banned getting around that by leaving a negative comment on a positive rating.
On the other hand the Buyer Requirement that blocks those with 2 or more strikes in the past 12 months (or the more lenient settings available) acts automatically to block bids, offer, and BINs from serial deadbeats (IF their sellers used the proper unpaid item process) and so is far more effective than expecting to be able to react to feedback.
i-love-my-africatwin1100
OP1 year agoThank you all done now.
eburtonlab
Mentor1 year agoHave you cancelled for nonpayment after four days? That is what you need to do when a buyer does not pay.
Use the "Report an issue with a Buyer" form for other issues.
If the buyer's account is no longer registered, you will not be able to report the buyer, nor is there any need to report an account that has been closed.
comics-scifi-collectibles
Mentor1 year ago@i-love-my-africatwin1100 Have you tried another browser? Turn off any script blockers or ad blockers.
That oops error is usually due to a browser issue.
Buyers can not receive negative feedback. eBay used to allow this many years ago but what happened was a seller would leave negative feedback for the buyer and the buyer would give the seller negative feedback in retaliation. It hurt the seller more in the long term.
That's what eBay has the strike system now for unpaid items AND the option to require buyers to provide a payment method prior to making a bid or offer.
Have you set up your buyer requirements in account settings?
Click this link: https://www.ebay.com/bmgt/buyerrequirements Then block buyers with 2 or more unpaid items in 12 months.
Also block buyers in locations you do not ship to.
Then at the bottom of the screen look for buyer Payment Requirements put a check next to>>
Require buyers to provide a payment method before they place a bid.
Require buyers to provide a payment method before they make an offer.
These settings will cut down on your non paying buyer issues.
i-love-my-africatwin1100
OP1 year agoThank you everyone. All advise now followed.