Unknown sign-ins

Question

I've been getting many notices from eBay that other people have signed into my account from various locations and to change my password. My password is my fingerprint. Should I be concerned?

eburtonlab · Answer

@hhchristakos

eBay has been sending such messages for each sign-in from an unrecognized browser.

Unrecognized just means that the browser has no cookies from a previous sign-in to that account, or the IP address does not correspond to a previous sign-in.

If you are routinely erasing your browser cookies, or changing your network address, you can expect to receive such messages when you sign in again. Using a hotspot or a VPN can affect the location that eBay sees.

Do the browser, location and time correspond to your own sign-in activity? If so, you can ignore the message.

Keep in mind that the location may not be precise; it may correspond to the location of the network rather than your actual location. Browser information may not always be available.

If you do not recognize the location, time or browser, and you suspect that someone else may have gained access to your account, you may want to change your eBay password.