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UNJUSTIFIABLE CREDIT GIVEN TO BUYER
Comments: I have been selling in Ebay for over 20 years. Never had a problem. I am very upset with the decision taken by Ebay, even though, I spoke to your agents twice. I first called Ebay when the buyer sent me a message with a very aggressive attitude asking to return the item cause she could no longer had use for it. I was told by your agent that I didn't have to take it back cause it was nothing wrong with the item. Even though I don't take returns, I accepted the request. I understood her situation, she could not use it, and as a courtesy, I decided to take it back and do the right thing for the buyer. All the dimensions were on the listing, and everything was in the details, she just didn’t wanted anymore. However, I told her to send it back in the same box as shipped. Instead, she used a UPS box and a different shipping company. My item was sent by Fedex to the buyer. I am very picky and I always make sure to pack everything properly. (Feel free to look at my feedbacks) The item came back just with bubble wrap and no protection whatsoever. When the item finally arrived on 04/17/25, I called Ebay again, for the second time and I was told that she never uploaded the tracking number, they asked me to let her know, so then I could upload the broken pieces of the item, since according to the Ebay agent, I was not able to do so, cause it didn’t showed as shipped on the system. Once again, I follow through as a courtesy and I was told one more time by the Ebay agent, that if I didn’t tell her, the return would not be processed due to the time limits on returned items. I didn’t think it was the proper thing to do, so I let her know to upload the tracking number into her account. I also tried to send the pictures of the broken item to Ebay, however I was told one more time by the Ebay agent that it could not be done until she uploaded the tracking number and then I could continue with the process and deny the refund to her. I don't feel I was treated right. I believe the customer/buyer is always right. However, not in this situation. The buyer did not do anything correctly. The item was in pieces when it got here, it was not packaged properly or with enough cushion. She claim that UPS did it in front of her and that it was done right. The buyer also 
