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Unique situation -need to pay seller for shipping
My item accidentally got returned to seller by mail service. I offered to pay the seller to ship it again to me.
Seller was able to print another label, but unable to invoive me for the shipping.
EBay Customer Service gives No answer for this.
HELP!
jmc78dmhs1
Posted Aug 16, 2026 at 7:18 PM · Edited Aug 16, 2026 at 7:18 PM·Last reply Aug 17, 2026 at 3:29 AM
2 comments
jmc78dmhs1
OPAug 17, 2026 at 3:29 AMThank you!!! At least that is a solution!!!
Trying to find anything from eBay’s Customer Service’ is ridiculous!!
THANK YOU!
I’ll share with the seller! Very much appreciate it!!! Seriously!!
arraus
MentorAug 17, 2026 at 1:49 AM · Edited@jmc78dmhs1
In the past when this happened, eBay Customer Service has informally advised having the buyer remit payment directly to the seller via PayPal or another 3rd-party payment app to cover the second label.
However, officially, exchanging off-platform payment info violates eBay’s Off-Platform Policy.
Since the seller already printed the new label, the safest, policy-compliant workaround is to have the seller create a Dedicated Shipping Fee Listing:
The seller creates a quick Buy-It-Now listing titled "Additional Shipping Fee for Order #..." priced at the cost of the new label PLUS eBay's commission fee.
You purchase and pay for that listing directly on eBay.
This keeps all payment records directly on the platform and avoids triggering eBay's communication filters.
Unfortunately, those are the only current options. I wish there was a better way.