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Unintended Charge and Suggestion for Improved Listing Experience
Dear eBay Customer Support,
I hope this email finds you well. I am writing to express my disappointment and frustration regarding a recent experience I had while listing an item on eBay. Specifically, I accidentally selected the "Reserve" button while listing a clothing item, resulting in an unexpected charge of $14.
While I understand that such options exist for sellers, I believe there is room for improvement in terms of the listing process and how charges are communicated to sellers. Accidental charges can be discouraging for users like me who genuinely value and use the eBay platform.
I kindly urge eBay to collaborate closely with its product team to make the listing process more intuitive and user-friendly. A clearer indication of potential charges before finalizing the listing would go a long way in preventing unintentional selections and subsequent charges.
As a dedicated user of eBay, I will be closing my account as i dont feel this was handled well by the agent or the manager I spoke with. It's unfortunate that ebay will lose another customer to Facebook marketplace. b
Thank you for taking the time to listen to my feedback. I genuinely hope that eBay continues to evolve and provide an exceptional platform for all its users.
Sincerely,
