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Unhinged Seller
Summary: mwmmartin1 reported a negative experience with a seller who failed to update tracking information and responded with anger and insults when contacted. The situation escalated to multiple harassing phone calls, leading mwmmartin1 to block the seller's number. They have submitted a complaint and are seeking advice on further actions to address the seller's disrespectful behavior.
My goodness,
The seller, *****, said he would ship the item first thing this morning; but at the end of the day, the tracking info had not updated.
I got nervous after spending $500 and contacted him to confirm it had been shipped.
Instead of having a civil conversation, this guy was overwhelmed with anger and nothing but cuss words & name calling because I sent him 2 messages.
What can I do about this seller so he doesn't subject other buyers with his vile & disrespectful attitude??
I mean seriously, this guy could only yell at me and call me names on the phone forcing me to hang up on him.
He then proceeded to call me multiple times until I had to block his number.
I'm normally a rather chill person; but this guy has some serious mental health issues!!!
I submitted a complaint; but is that all I can do?
Please let me know,
Michael
eastlaneave
Mentor1 month ago@mwmmartin1
I'm sorry that happened.
Here are some steps to take
1) If they send abusive messages, advise the seller through eBay messages to stop contacting you.
2) If they have called, block the number on your phone (done)
3) Report each alarming eBay message using the 3 dots in the upper right of the messaging
4) If possible, report the seller using https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022
Suspicious seller activity
Seller sent threatening or abusive messages
If this option doesn't work, then
5) Report the seller using eBay's social media customer service to get assistance
- https://www.instagram.com/ebay/
Just sent a private message to the page explaining what happened.
Again your reporting reason is
They send threatening messages or use abusive or vulgar language
And any other concerning language.
If needed
6) File a police report, then provide a copy of that report to eBay using social media Customer Service.
Reply back and let me know if you need more help.