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Unhappy buyer because usps is causing delayed shipping.
Hello,
I have an unhappy buyer because his item is being delayed do to usps. I have respectfully responded to all of his messages, given him any updates I have, but he wants me to do something about it. I’m not really sure what I can do. I kind of lost control of the item after shipped it.
What should I do??
3 comments
lady_madonna
Mentor1 year ago@qute19
If the buyer files a Refund Request due to Item Not Received, you will be required to respond to the request with the tracking information that proves delivery or issue a full refund.
https://www.ebay.com/help/selling/managing-returns-refunds/helping-buyers-items-not-received?id=4116
qute19
OP1 year agoHe does have a tracking number. The item is delayed because of usps, not because of me.
lady_madonna
Mentor1 year ago@qute19
If the estimated date of delivery passes without the buyer receiving their item, and they filed a Refund Request, you will be required to issue a refund in full.