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unfair treatment
Please advise, because I was waiting for the seller to produce a return label, I returned an item three days after receiving it and I didn't alter it in any way. The seller is claiming that it's not in the same condition as when it was sent to me. What should I do?
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comics-scifi-collectibles
Mentor1 year ago@emas91733 Did you use the eBay return label OR upload the tracking for your own label into the return request? If yes and then you can ask eBay to step in from the case on the 3rd business day after tracking shows delivery to the seller.
If you don't see the option on the third business day then contact CS correctly.
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/