Unfair practices to buyer from Ebay and lack of customer servce

Question

I'm done with Ebay until it remove this stupid AI support and get back to fair human live support because a seller was able to close an open return case without Ebay or my explanation. Ebay no longer fairly protects Buyer's from Sellers

eburtonlab · Answer

@regina72314

What kind of case? When did you open it? Did you formally ask eBay to step in?

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/