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Unfair negative feedback
Summary: La discusión parece girar en torno a una retroalimentación negativa que reciprocity4you considera injusta. disneyshopper participa, pero no se ofrecen detalles ni elementos específicos del contenido de la conversación. No se proporcionan soluciones o avances claros en el diálogo registrado.
Is there any recourse for a seller when a buyer leaves negative feedback for an item they received damaged yet never contacted the seller to resolve the issue? I refunded and reshipped to this buyer after they left their negative feedback and still have yet to hear anything from them except the negative feedback. They are the 1st negative feedback I've gotten in the 14 years I've been selling on Ebay. Very frustrating. Thanks in advance for your input. I will not do business with this buyer again.
disneyshopper
Mentor4 months agoThat neg feedback was left 6 months ago. You should have sent the buyer a Feedback Revision Request after refunding and reshipping, and if the buyer would not change the neg feedback, you could have replied to the feedback stating that you refunded and reshipped. It is way too late to do that now.
reciprocity4you
OP4 months agoThank you Disneyshopper.
This is very helpful.
The feedback in question was from an 4/7/2026 sale. I will try to reach out to them with the Feedback Revision Request if Ebay will still allow it.
I must've gotten another feedback 6-mo's ago. I do not recall that one.
Much appreciated. Have an excellent day.
Reciprocity4you