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Unfair eBay practice on feedback removal buyer left negative feedback without contacting seller
This buyer claims that the audio cassette was not playable because it arrived without a felt. This buyer did not ask for a refund, did not bother to contact me the Seller to attempt to resolve this before leaving negative feedback. He did not give me an opportunity to work with him to resolve issue before leaving negative feedback. I had a perfect 100 per cent feedback because I work very hard to maintain high customer service levels to retain trust from my buyers. eBay claims they are following their policy in which the buyer felt a certain way and since it was their experience with the product, eBay routinely denies the seller the feedback removal tool. Why have eBay feedback removal when it's not a real option for sellers to stop wrongful and unfair feedback. eBay needs to include in their policy for feedback removal that the buyer has to first attempt to remedy situation by contacting seller first before leaving negative feedback. I could understand negative feedback being left if there were no resolution but, in this case, I was not even given the opportunity to work with buyer.
I requested a feedback removal; this is the second time in three years that I had gotten negative feedback; the first feedback was a vindicative buyer who was upset because I responded to her irate unprofessional email where she said that I didn't know how to write a description because I didn't have the correct ounces on a stainless-steel carafe. I simply said that I never have been accused of writing in accurate descriptions pointing to the many good reviews I had. The next thing you know, she leaves me negative feedback claiming that I accused her of lying and many other lies. I applied for feedback removal, then and I was also denied. What is the point of feedback removal, if eBay will simply side with the buyer and not remove it. eBay says that feedback does not affect sales, when they know that is not true. Customers read feedback to root out the good sellers from the bad sellers on eBay. eBay needs to overhaul their feedback removal and many other issues before they start to have mass exodus of sellers. I am starting my own website because I have been on eBay over 16 years very tired of unfair practices here that allow mean buyers to abuse sellers.
disneyshopper
Mentor7 months agoebay will remove negative feedback if it violates ebay policy. The neg the buyer left did not violate ebay policy. It is good that you replied to it though.