Unfair account restriction

Question

Hi Senior Pro Seller,

Please advise my account was unfairly restricted for two reason,

1. Canceling listing when stock out and pending orders, selected "Stock out" when cancelling order

2. Missed the deadline, delay from my end in providing invoices that was from retailer/wholesaler for items drop shipped

I had great customer reviews and did best to refund to satisfy customers, I believe the decision is unfair, are there any forum or appeal process that I can submit

Thanks and appreciate your advise

HorizonQ

mam98031 · Answer

Here are some important links to areas you should really take the time to learn about as a new seller.

https://academy.ebay.com/student/catalog?locale=en

https://www.ebay.com/help/selling/selling/selling?id=4081

https://pages.ebay.com/seller-center/get-started/seller-fees.html

https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4155

https://www.ebay.com/help/listings/creating-managing-listings/creating-listing?id=4105

And make sure you know this policy extremely well.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

mam98031 · Answer

Those are extremely important things, especially for a new seller.

There are rules we all have to abide by. Filing cancellations for Out of Stock is something we all want to avoid if possible. You however are a new seller, how are you making so many mistakes on your inventory?? Are you drop shipping?

You will need to monitor your Seller Dashboard at least weekly. But you can go there now and review where you have problems. Each section gives you a description and a report you can review for the transactions you messed up on. We all have to live by these rules and these stats that Ebay evaluates us all on.

https://sellerstandards.ebay.com/dashboard?region=US