Unethical charge

Question

I am a buyer and seller at Ebay, one of the worst platforms in E-marketing. I am disputing charges made by Ebay to my account for a transaction that never occured. No purchase completed, no shipping done, no item shipped and no tracking information existed. I have contacted Ebay multiple times to resolve the issue but the matter remains unsolved. No phone number to contact a physical customer service person exists. If there are no response to this issue, I have no choice but to go a step further.

eburtonlab · Answer

@jeahelse0

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/