Locked
Discussions in this board are limited to the original poster and Community Mentors
Understanding eBay's Feedback System Changes
Summary: sixballcycles raises concerns about recent changes to eBay's feedback system, including automated feedback for buyers and confusion between feedback and reviews. evry1nositswindy supports automated feedback, noting it helps sellers boost their scores, especially smaller ones, and clarifies that buyer feedback will override automated feedback if given. sixballcycles expresses confusion about the accuracy of their original post content.
In the evolving world of online marketplaces, eBay has recently implemented changes to its feedback system that are sparking concern and confusion among its users. Automated feedback for buyers who don't leave feedback intentionally, along with the conflation of feedback and reviews, is leaving both sellers and buyers puzzled. Sellers are noticing a disconnect between happy buyers and the absence of expected feedback, while buyers may feel they've expressed their satisfaction adequately, not realizing they haven't. This situation is compounded by the visibility limitations of automated feedbacks.
How have these changes impacted your experience on eBay, whether as a buyer or seller? Do you believe eBay's approach potentially affects trust and transparency on the platform? How should platforms like eBay balance automation with genuine user interaction to maintain fairness? Share your thoughts and any experiences you have had navigating these changes.
sixballcycles
OP1 month agoYou want to know something? That was my post but not what I wrote????? Why
comics-scifi-collectibles
Mentor1 month ago@sixballcycles When you post in the community there's an option to let AI rewrite your title and post. It's easy to select by accident. I know that my fellow Mentor's would like eBay to turn it off. It's too fluffy and vague most of the time.
evry1nositswindy
Mentor1 month agoI think automated feedback is a good idea. Sellers can have hundreds of perfectly good transactions without the buyers leaving feedback. It is difficult for smaller sellers to increase their score. I know it has helped my feedback numbers.
It is important to note that if automated feedback is given and the buyer decides to leave feedback of their own, this will override the automated message.