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Undelivered Package - Refund
Hello all,
I recently made a purchase where the package did not get received. I have contacted the seller numerous times with no answer, confirmed with my apartment building management the package was never delivered per the cameras, contacted eBay support/UPS support but they continue to close/deny my claims.
What can I do to receive a refund?
Any and all information is greatly appreciated.
4 comments
mr_lincoln
Mentor3 weeks ago · EditedHi @wettgran
-First: check the item in your Purchase history and see what the tracking shows with regard to delivery?
-The date you want to keep an eye on is the original estimated delivery date. One day past that is when you can process a claim.
You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy
You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after that. Follow the steps in the claim and they will lead to an eventual refund.
You can report a Seller here: Online Customer Service - Report an issue with a seller
-If delivery is showing that you received the package but you do not have it then you may have fallen prey to the False tracking number scam. You may or may not have filed a claim through eBay that you did not receive the item but since tracking showed it was delivered, they ruled against you.
You need to get a document from the Carrier stating that the package was not delivered to your address and then contact eBay with that information to prove delivery confirmation was to a different address than yours. Make sure you tell eBay it was a False tracking number scam.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST
-If you are past the 30 day window that eBay protects you then you will have to pursue a dispute with your funding source.
stuff4divas
Mentor3 weeks ago@wettgran did u get a tracking number? if so, what does it show?
if u don't receive your item by the last estimated delivery date on your order, u can open an item not rec'd case the following day and the seller will have to refund u if they can't show proof of delivery
wettgran
OP3 weeks agoThe tracking shows as delivered(obviously to an incorrect address). Already submitted a claim with eBay and they rejected it saying I need to get UPS to provide a confirmation letter of the actual delivery address. Guess what! UPS won’t provide it and now I can not submit an additional eBay claim.
gosimus
Mentor3 weeks ago · Edited@wettgran
< eBay and they rejected it saying I need to get UPS to provide a confirmation letter of the actual delivery address >
I think eBay knows that UPS agents are not allowed to divulge the actual address, and that their message was an effort to tell you that the letter should say that the address on the package was not your own address. Use the instagram contact that mr_lincoln provided in his reply, above.