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Undelivered item to customer
Contact from buyer item not arrived . Confirmed information of postage . Buyer asking for refund . I have proof of postage . How do i send photo evidence of this recipe of postage to them/
online help is rubbish and automated system even worse. How do you speak to someone?
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evry1nositswindy
Mentor2 years agoYou, the seller, are responsible for getting the item to the buyer. Does the tracking show as delivered? If so, key that into the case even if you purchased shipping through eBay. Tell the buyer they need to check with friends and neighbors. GPS is also available through the USPS and the buyer can see exactly where the item was delivered.
If it was not delivered, follow the time frame in the case, but you have to refund. First, you can contact the USPS about a lost package. I had to do that many times during the holiday season the last couple of years and they found every single package. Sometimes just requesting an email or text update on tracking will shake the package loose.