Undeliverable address

Question

I shipped an item to my buyer and they forgot to put their apartment number so the item was shipped back to me. I need to re-ship the item with the apartment number. How do I get a new shipping label to do that? It was the buyers mistake for not including the apartment number in the original order.

comics-scifi-collectibles · Answer

@ootd_with_cymoni

Go to the sold listing and issue a partial for the item price only.

You can issue a partial refund by going to the sold item on this page> https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS

Next click on the 3 dots next to the item. Then scroll down and select Send Refund, it's the last option on the list. For reason select Other. Then enter the amount that you wish to refund.

Then select sell similar to relist the item and they can purchase it again putting in the correct address at checkout.

You are not required by eBay to refund for an item that is returned to sender if the buyer provided an invalid address.

If they don't respond or you don't wish to deal with them again you can add the buyer to your blocked list. https://www.ebay.com/bmgt/BuyerBlock