Locked
Discussions in this board are limited to the original poster and Community Mentors
UNDELIVERABLE ADDRESS
Someone purchased an item from me and their name and address are unknown to the post office. The item has returned after about 2 weeks. I am unable to find them in my selling history, but the item was paid for. What do I do now?
1 comment
tree*fern
·2 years agoHi @lordlucarioslair On the phone, go to Selling > Sold > Filter. Change the filter to the timeframe when the item was sold. On the computer, go to Seller Hub > Orders > Period.
Send the buyer a refund minus the shipping cost, and send a message to buyer. The buyer is responsible for giving their correct shipping address. USPS did their part and tried to deliver, so they won't refund the shipping cost.