Unauthorized funds taken from Debit card

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I sold a sports card on Ebay on April 19th for $95, the card was shipped the next morning and went thru USPS to the next carrier at USPS and then was sent from there and then it never arriver to the buyer. Had good back and forth with the buyer and neither of us could get a physical agent on the phone so he opened a case resolution. I sold a card today for $70 and shipped. E bay said I owed them $208 ???? Then it was $48???? They wanted a CC/Debit to pay the $5 plus for shipping. I paid instead where as they used to take off sale? Now they just took the remaining $43 plus from my Debit card???? **bleep**???? I NEVER AUTHORIZED THAT REMOVAL OF FUNDS FROM MY ACCOUNT! I sold two cards for $165.00 and I didn't pay for promotion clicks but regular % of promotion. How do I sell $165 pre fees/taxes and end up paying EBAY??? PLEASE HELP!!!

I was sent thru FOUR different agents today for over an hour on line and finally was sent to another resolution agent

and have to wait up to 72 hours for another response. They took an additional $43 plus dollars out of my bank account. So I pay Ebay to lose money money?? I lose product and pay EBAY. PLEASE SOMEONE GIVE ME A LEGITIMATE PHONE NUMBER TO SPEAK TO A PHYSICAL AGENT!!

I have great reviews and I am poor and getting totally taken advantage of.

All advise is greatly appreciated.

Regards, Frankie

frankie-bones

227 View listings

Posted 4 months ago·Last reply 4 months ago

1 comment

eastlaneave

Mentor4 months ago

~Community Mentor~4701 View listings

@frankie-bones

That sounds frustrating.

1) When you agree to sell on eBay, you give them the right to bill your card for expenses and fees

2) For the item that didn't arrive to your buyer, you should refund now, and file an insurance claim with USPS

https://www.usps.com/help/claims.htm

3) Your "available funds" are a running total, so there may be fees from other listings and sales intermingled.

From your gross sales (Price + Shipping, if any + Sales Tax) eBay will deduct

Sales Tax (remitted to the state)

Shipping labels

Final Value Fees FVF

Insertion fees (if any)

Promoted listing fees (if any)

Store Fees (if any)

etc.

Here is a help page where you can learn about selling fees:

https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822

All of the deductions should be listed here:

https://www.ebay.com/sh/fin/transactions

If you use the App, here is where to find your transactions

Click Selling icon

>Payments

>>See all activity

4) You likely have some money on hold that will be released

~~~~~~~~~~~~~~~~~~~

You can ask right here to get an answer for many questions. Just reply with the question or start a new topic with specific title so that we can provide advice and solutions.

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Scroll to the Bottom of the page similar to your question

1) Click "Contact Us" or the ? then select choices until you see

2) Chat with our automated assistant (to the left), click that

In the CHAT WINDOW

3) Type "Agent"

4) Click Your topic

5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times

6) Click “Have Us Call You” (or "Chat with an Agent")

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