unauthorized ebay purchase from my checking account

Question

someone has made an unauthorized purchase on ebay from my checking account. i am trying to get in touch with someone at ebay to discuss this and possibly research this purchase. how do i get in contact with ebay about this? i can't find a phone number. sure would appreciate some direction.

comics-scifi-collectibles · Answer

@cooneagle Do the purchases show on your eBay Purchase history here>

https://www.ebay.com/mye/myebay/purchase If not then your eBay account was not hacked and eBay can't assist you. You need to dispute the charges with your bank. Your debit card is probably comprised and someone used it to make a purchase on eBay.

If the item IS in your purchase history here's what you do>

This is the dedicated number for Hacked Accounts: 1-866-961-9253

( customer service agents at this number can only help with account security issues)

Here's my advice to help secure your account:

#1 Run a full scan with your virus software to remove any spyware from your computer.

#2 Go to my eBay> account>personal information and make sure that all information is correct including your cell phone number, registered email and ship from and to addresses.

https://accountsettings.ebay.com/profile

#3 Change your passwords and secret questions. My eBay> account> sign in and security

https://accounts.ebay.com/acctsec/security-center

#4 Secure your email account.

Change the passwords and secret questions. Be sure to use different passwords and secret questions on eBay and your email. Do not use these passwords on any other account.
Hacked accounts often start with a hacked email account.

#5 Calling is the only way to report hacked accounts for security reasons.

This is the dedicated number for Hacked Accounts: 1-866-961-9253

( customer service agents at this number can only help with account security issues)

IF you are outside the US or Canada you will need to use Skype to call.
https://support.skype.com/en/faq/fa10613/how-do-i-make-a-call-on-skype

#6 For extra protection consider turning on two-step verification. It's towards the bottom of this page:
https://my.ebay.com/ws/eBayISAPI.dll?MyeBay&CurrentPage=MyeBayPersonalInfo&gbh=1&ssPageName=STRK:ME:LNLK&rand=0.09481356093039084

#7 Unlink all Social Sign in methods and change your passwords on those accounts too. The hacker will be able to use the social sign in links to sign in to your account again if you do not disconnect this option.

https://accounts.ebay.com/acctsec/security-center