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Unacceptable Customer Service
This is just insane.
Ebay has begun gatekeeping us from resolving missing item disputes with a human.
I DO NOT want to be pigeon-holed into only dealing with your useless AI assistant tool.
I am spending tons of money on this site but you are screwing me and not giving me any recourse to deal with it.
I am ready to walk away from this **bleep** show if you don't bring some humanity back to the customer service department and give me a means to resolve missing items from sellers who are stealing from me.
1 comment
eburtonlab
Mentor1 year ago@fantasiadao
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/