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Unable to request a return
I ordered 2 qty of an item, one of which did not arrive and the other is a terrible dupe. I opened a case for refund for the item that did not arrive, but since I have that case, eBay won't let me request for return or do anything else on that order. The case is complete and I can't appeal or add a comment on it. Automated chat message won't let me reach an agent. How do we go about this?
5 comments
ferncliff-39
Mentor9 months ago@nesh_5957
Were the 2 items on 2 different tracking#s, but on the same Order?
You were refunded for the 1 that didn't arrive, correct, now you're trying to return the other one?
It's almost impossible to get an agent if you use the Return options - they want that all automated.
I tried this Appeals page instead - and was able to get the "Have us call you" link - see if this works:
https://www.ebay.com/help/buying/default/appeal-ebays-decision-case-buyers?id=4039
nesh_5957
OP9 months agoThank you. They were on the same tracking. I will try this link and post an update.
nesh_5957
OP9 months agoStill did not work. I ended up going via my credit card company for registering dispute. Thanks for your time and help with this though!
ferncliff-39
Mentor9 months ago@nesh_5957 - "did not work" meaning you weren't able to reach an agent, or the agent wasn't able to help?
Credit card dispute may be best anyway.
nesh_5957
OP9 months agoI did not have an option to request a callback. The previous case was closed and couldn't appeal on that either. The only options still were to use automated chat or reaching out to seller, neither of which yielded positive results.