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Unable to remove feedback from a buyer who canceled an order
Hello everyone. I am trying my best here to resolve an issue with feedback. It's a weird circumstance because the buyer canceled the order so, for some reason, he was able to leave feedback, but I was unable to remove. He wrote on my feedback "Trump Won 2020" and although it's not a jab at me, it is inappropriate.
I called eBay, and unable to get past the automated system, and I tried reporting him but there are no categories to reach help....each categorie either circles me back to "removing negative feeback" article, or it kicks it back with automated response that do not help me resolve the issue.
Lastly, I did reach out to the buyer and asked him to take it down, and I did respond by "reply" directly to the feedback. No response to either messages. If anyone out there can help, I would be very appreciative.
Thank you so much for any assistance in this matter.
- Becca
disneyshopper
Mentor2 years agoTo contact Ebay Customer Service, use this link and click on "Have us call you":
https://www.ebay.com/help/contact_us?id=4002&st=10
Keep typing AGENT.
Customer Service is open 5:00am to 9:30pm Pacific time.
purplelion13
OP2 years agoHi there, and thank you for responding, I really appreciate it.
I clicked on the link you provide, and then had to click on "Chat with our automated assistant" and then once I did that, I typed "AGENT" a few times until the system connected me.
They were very helpful and this issues is being resolved through the Feedback Department.
Thank you again.