Unable to refund a buyer 9LY

Question

Been trying to refund a buyer for over a week. Contacted Ebay who said it was their issue and they stated it would be resolved but still unable to refund. Buyer understandably irate. Any ideas?

lady_madonna · Answer

@0905andrew

This is the Ebay U.S. site. Since you are located in the U.K., you will need to use the Ebay U.K. site to seek assistance. Sign out of the Ebay U.S. site, sign back in to the Ebay U.K. site:

https://www.ebay.co.uk/

Ebay UK Member to Member support:

https://community.ebay.co.uk/t5/Member-To-Member-Support/bd-p/MemberToMemberSupport

Ebay UK Customer Service:

https://www.ebay.co.uk/help/call_us?type=ContactUs&topicId=4000