UNABLE TO PLACE ORDER

Question

I PURCHASED AN ITEM...FINE. I WENT TO PURCHASE ANOTHER AND I POPS UP ASKING ME TO PROVE I AM A HUMAN... I CLICK ON ALL OF THE PANDA BEARS (NOTHING) I GO TO PURCHASE ANOTHE ITEM SAME PROBLEM ASKING ME TO VERIFY I AM HUMAN... SOUNDS LIKE MY EX... I MAY MISS THESE ITEMS IF I CANT CONVINCE THIS MACHINE THAT I AM HUMAN

eburtonlab · Answer

Repeated Captcha requests or failures might be a sign that your browser is having problems saving cookies properly, or else a sign of a network issue. Using a VPN or a hotspot, or certain kinds of privacy software might also cause some issues.

Make sure your browser is up-to-date and has JavaScript enabled (and not blocked) and that cookies are not being blocked:

https://www.whatismybrowser.com/

Try using a different browser or a private or incognito browser window and see if you run into the same Captcha issues. If not, try manually erasing just your eBay cookies manually in your original browser.

If you are using an ad blocker, try temporarily disabling it to see if that makes a difference.

Try an alternative link to sign in to rule out an issue with a particular link:

https://signin.ebay.com/ws/eBayISAPI.dll

If you are using a mobile browser, try changing to a different browser mode: mobile, classic or desktop. Try a desktop browser or a mobile browser in desktop mode.

Or try using the eBay app.

If you contact eBay directly, mention ALERT15299 to have your account added to the open ticket.