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Unable to mark items as shipped
Summary: degle45 is seeking help with marking four action figure orders as shipped on a selling platform. They refunded shipping for 18 orders bought by one customer but encountered an issue with four orders that are ineligible for updating. rfmtm suggests using a shipping manager tool to avoid such issues and recommends checking the order details to update the tracking information.
Hello and thank you in advance for anyone willing to help
I recently listed around 30 marvel legends action figures as separate listings. One customer ended up buying 18 of them. To save him some money I refunded the shipping on all but 3 of those orders, marked them shipped and updated the tracking on them.
4 of those 18 are not allowing me to do that because it says "the items are ineligible for that action"
everything either tells me I cant or redirects me to a weird HTML text page.
rfmtm
Mentor3 weeks agoYou really should have use the Ship Manager/Hub to do this kind of thing, which would have avoid this problem.
Not sure what the problem could be unless something was different in the shipping section on those listings. First look at the Order Details of those 4, to see what it says in the tracking area and try to update it there.
degle45
OP3 weeks agoYeah i'm new to this so really had no idea what I was doing.
in the order details it just has "--" for the tracking spot