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Unable to get hold of a human to get a complaint progressed
Customer service have been, how shall I say, contradictory in the information they have given me. I have found no way to escalate. Chat is beyond annoying with it's answers. Is there a phone number or email I can use, or even an address where I can mail a complaint?
3 comments
eburtonlab
Mentor6 months ago@mhammond
For help in the UK, be sure you are starting on the UK site.
You may be better off asking your question here or on the UK community to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
mhammond
OP6 months agoThanks.
It was a purchase from the USA via ebay.com
There is no links that are suitable for my issue that is offered to me i.e complaint about customer service.
Whatever I entered into chat the response was to select the appropriate issue, none of which are appropriate. I never got offered a call back but maybe I was chatting outside their operational hours
eburtonlab
Mentor6 months agoYou won't be able to request a call back in the UK from ebay.com. You can from ebay.co.uk, though.