Unable to generate new labels for my order
I am not able to generate new labels to replace 4 cancelled, incorrect ones (old sender address) because of the 5 label maximum. How can I get the cancelled ones removed from the count of labels for my order? The status on the cancelled FedEx ones just says "Cancellation requested", but they are blocking me from generating the remaining 3 labels I need.
2 comments
rfmtm
Mentor1 week agoI also ship heavy items UPS through PirateShip and have never had a back charge or problem. Plus I find their rates are often lower than what ebay quotes.
Link your free PirateShip account to ebay to import from and then upload tracking back to ebay. PirateShip also has a convenient package size and weight memory.
comics-scifi-collectibles
Mentor1 week ago@jwbloniarz You will need to buy the shipping labels on Pirateship. They do not have Fed Ex but you can ship the items with UPS.
Personally if I have an item that is too large or heavy to ship via USPS then I use UPS and buy the label from Pirateship. Pirateship helps with insurance claims and surcharge disputes. They charge the same discounted rates as eBay. UPS does have a list of valid surcharges on their website too. UPS does not add surcharges as often as Fed Ex does.
Then if the tracking doesn't automatically upload to the sold listing you will have to add it manually by selecting Edit next to the tracking numbers next to the item on the Order Page> https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS
I would also PM the buyer and let them know which tracking numbers to watch for.
You do need to cancel the Fed Ex labels so you get a refund but canceling the labels will not reset the count of the number of labels printed.
You can void/ cancel the label within 28 days of purchasing it from the actions drop down menu next to the label on this page>
https://www.ebay.com/ship/labels/seller-hub
Then the postal service will refund you in about 3-4 weeks on your all transactions page here>
https://www.ebay.com/mes/transactionlist?sh=true
Note, eBay Standard Envelope shipping labels can not be canceled