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Unable to Change Return Policy to “No Returns†on Listings
Hello,
I’m an eBay reseller. Most of my listings are set to accept 30-day returns, but for certain items I need to specify “No returns accepted.†When I try to change the return policy for those listings—both in the eBay mobile app (iOS) and on my PC browser—the system won’t let me switch from my default 30-day returns to “No returns.†The return field is either greyed out, reverts to 30 days, or otherwise won’t save the change.
1 comment
jacbarcollectibles
Mentor1 year agoNot sure why this is happening since you are not listing items that require the 30 day return policy.
However, there are a few things to remember about a No Returns policy. First, as a Top Rated Seller that fact will no longer show up on your listings since this notice requires you to have a 30 day free returns policy. Second, there is really no such thing on eBay as no returns. If the buyer opens a case for an "Item not as described". You must accept the return, provide a prepaid return label and give a full refund once the item is returned. Most buyers know this and will file that case if you have a no returns policy to send the item back anyway even if it is as described.