Unable to Cancel Order at Buyer's Request

Question

First item I have tried to sell on eBay. After I had printed the label for an auction, but before I had physically shipped the item, buyer sent me a message begging me to cancel the order and threatening to call the police.  There had been no contact prior to this.  They sent several more messages in rapid succession begging to cancel and saying it wasn't them, their spouse had died, they are a single mom, they are in debt, etc.  I have not responded because this person seems...

jacbarcollectibles · Accepted Answer

Sounds like you have a real winner there.  Just go to your sold list and find the item and from the drop down menu next to the item make a full refund using the "At buyers request" reason.  You will also need to cancel the shipping label and it will take 21 days for the shipper to see that the label was not used and allow the refund.