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Unable to Add tracking. Error Reading "Tracking number added is already used by a different seller."
Why am I getting this message?
I have marked the orders as shipped (One buyer purchased 3 items through 2 transactions) Neither of the orders will let me add shipping. I shipped on my own via Pirate Ship
1 comment
eastlaneave
Mentor2 years ago@rz_retail
That sounds frustrating.
Link your eBay account to Pirate Ship (it is Settings > Integrations), then the tracking will be updated automatically.
This message "Tracking number added is already used by a different seller." prevents a seller from adding a tracking number that was used by someone else.
Example, if Seller A bought something on eBay from Seller "B", but had it shipped to their buyer directly, the tracking number will be on Seller B's transactions and SEller A can't add it to your sale.
If you directly purchased the shipping label, I would try to add it again in a few hours, and then contact eBay for Business on Facebook to see if they can assist you. Send a private message to the page.
https://www.facebook.com/eBayForBusiness