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turned off my store until i show proof of delivery.
if the packages were lost is it best to just refund the buyers or cancel the orders?
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Discussions in this board are limited to the original poster and Community Mentors
if the packages were lost is it best to just refund the buyers or cancel the orders?
comics-scifi-collectibles
Mentor3 years ago@rjboss I would have the buyer file a refund request for item not received. Then you refund the buyer within 3 days of opening the case if tracking does not show delivery.
Or if you don't want to give yourself an extra few days for the item to HOPEFULLY be delivered then you can go ahead and issue a refund for item not received by selecting refund from the drop down menu next to the sold item and then select item not received for the reason.
Keep in mind that refunds, even order cancelations, come out of available funds and not processing or held. This means the money will come from your back payment method for selling costs.