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Trying to return an item that does not work
I tried to contact the seller but I'm getting the run around.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
I tried to contact the seller but I'm getting the run around.
comics-scifi-collectibles
Mentor1 year ago@cba_863 Sorry your item is not working. No need to talk to the seller.
The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request.
Here's what you need to do:
Open a return with the reason doesn't match description or photos. Or doesn't work/ defective.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.